Terms of Service

Last updated: 28 June 2026

These terms govern your use of Zealo, a product of HashData (Pty) Ltd ("Zealo", "HashData", "we", "us"). By creating an account or accepting an invitation to an existing organisation, you agree to these terms on behalf of yourself and the organisation you represent.

1. The Service

Zealo is a cloud-based business operations platform for South African small and medium businesses. It currently includes:

• Accounting — quotes, invoicing, bills, creditors and cashflow forecasting.
• Supplier payments — bulk creditor batches submitted to Netcash.
• Sales & CRM — accounts, contacts, opportunities and pipeline tracking.
• HR — employees, teams, organogram, leave, attendance, timesheets, and S&T claims.
• Payroll — SA-compliant payslip generation with PAYE and UIF, and monthly salary batches that flow into Netcash.
• Projects — project management, costing, and (on higher tiers) developer effort tracking via code-repository integrations.
• Employee self-service — available from the Growth tier upwards.
• Integrations — with QuickBooks, Xero, Sage Accounting, Sage Payroll, and third-party code repositories (GitHub, Bitbucket, GitLab and others).

Service availability is targeted at 99.5% uptime, excluding planned maintenance and force majeure.

2. Accounts and roles

• The first user to register a new organisation becomes its Administrator.
• Administrators may invite additional users and assign roles, subject to the user / employee limits of their subscription tier.
• You are responsible for safeguarding your credentials and for actions taken from your account.
• You agree not to share login credentials across people; each user must have their own account.

3. Acceptable use

You agree not to:

• Use Zealo to process payments, payroll, or invoices you are not legally entitled to make.
• Upload illegal, harmful, infringing or defamatory content.
• Attempt to access another organisation's data.
• Reverse-engineer, decompile, or attempt to extract source code, except as permitted by law.
• Resell or whitelabel Zealo to third parties without a separate written agreement (whitelabel rights are available on the Enterprise tier).

4. Payment processing

When you submit a creditor or salary payment batch, you authorise Zealo to forward the batch to your configured payment provider (Netcash) on your behalf. You remain solely responsible for the accuracy of beneficiary banking details, amounts, action dates, references, and the authorisation of each batch on the Netcash portal. Zealo is not liable for losses arising from incorrect data you provide or from your authorisation of incorrect batches.

5. Payroll and tax compliance

Zealo calculates PAYE and UIF using tax tables published by SARS, applied to the data you capture on each employee. You are responsible for keeping employee tax data (income tax number, date of birth, salary, allowances, deductions) current and accurate, and for filing any returns required by SARS (EMP201, EMP501, IRP5s, etc.) using the information Zealo produces. Zealo is a calculation tool; it is not a registered tax practitioner and does not provide tax advice.

6. Subscriptions and billing

New organisations may start a 14-day free trial. After the trial, continued use requires a paid subscription. Subscription fees are billed monthly in advance in South African Rand and are exclusive of VAT where applicable. Tiers (Starter, Growth, Business, Pro, Enterprise) each have user and employee limits as published on our pricing page; exceeding those limits requires an upgrade.

Payment processor. Subscription payments are processed by Paystack, a PCI-DSS-compliant payment provider. Card details are entered on Paystack's secure checkout and handled by Paystack — Zealo does not store your full card number. By subscribing you authorise Zealo, via Paystack, to charge your chosen payment method at the start of each billing cycle until you cancel.

Cancellation and refunds. You may cancel at any time; cancellation takes effect at the end of the current billing period and you keep access until then. Fees already paid are non-refundable and we do not refund partial months.

Failed payments. If a renewal charge fails, we will retry and may give a short grace period. If payment is not received, the subscription may be suspended until the account is brought up to date.

Promotional pricing. Discounts or early-adopter offers (for example a percentage off for a limited number of months) apply only for the period stated at sign-up. When the promotional period ends, the subscription renews at the then-current standard price for the tier.

7. Data ownership and portability

Your organisation's data belongs to you. You may export it at any time in standard formats (CSV / JSON). On cancellation, we retain data for 30 days to allow re-activation, then delete it (subject to legal retention requirements, e.g. tax records that you may need to keep for SARS purposes).

8. Confidentiality and security

Both parties agree to keep each other's confidential information confidential. Zealo employs industry-standard security measures, including encryption at rest for sensitive fields (service keys, banking details, payroll information), TLS in transit, and role-based access controls.

9. Third-party integrations

Zealo integrates with third-party services that you choose to connect, including Netcash, QuickBooks, Xero, Sage Accounting, Sage Payroll, GitHub, Bitbucket, GitLab, and others. Your use of those services is governed by their own terms. Zealo is not responsible for outages, errors, or data losses caused by third-party services.

10. Limitation of liability

To the maximum extent permitted by law, Zealo's total liability for any claim arising from or relating to the service is limited to the fees paid by you in the 12 months preceding the event giving rise to the claim. Zealo is not liable for indirect, incidental, or consequential damages, including lost profits or loss of business opportunity.

11. Termination

Either party may terminate this agreement on 30 days written notice. We may suspend or terminate immediately for breach of these terms or for non-payment.

12. Governing law

These terms are governed by the laws of South Africa. Any disputes will be resolved in the courts of the Western Cape, South Africa.

13. Changes to these terms

We may revise these terms. Material changes will be notified to organisation administrators by email at least 14 days before they take effect. Continued use of Zealo after that constitutes acceptance.

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