Terms of Service

Last updated: 23 May 2026

These terms govern your use of Zealo, a product of HashData (Pty) Ltd ("Zealo", "HashData", "we", "us"). By creating an account, you agree to these terms on behalf of your organization.

1. The Service

Zealo is a cloud-based business operations platform offering creditor payment processing (via Netcash), cashflow projections, CRM, and related modules. Service availability is targeted at 99.5% uptime, excluding planned maintenance and force majeure.

2. Accounts and roles

• The first user to register a new organization becomes its Administrator.
• Administrators may invite additional users and assign roles.
• You are responsible for safeguarding your credentials.
• You agree not to share login credentials across people; each user must have their own account.

3. Acceptable use

You agree not to:

• Use Zealo to process payments you are not legally entitled to make.
• Upload illegal, harmful, or infringing content.
• Attempt to access another organization's data.
• Reverse-engineer, decompile, or attempt to extract source code, except as permitted by law.
• Resell Zealo to third parties without a separate written agreement.

4. Payment processing

When you submit a creditor payment batch, you authorise Zealo to forward the batch to your configured payment provider (Netcash) on your behalf. You remain solely responsible for the accuracy of beneficiary banking details, amounts, action dates, and references. Zealo is not liable for losses arising from incorrect data you provide.

5. Subscriptions and billing

Subscription fees are billed monthly in advance in South African Rand. Fees are exclusive of VAT where applicable. Cancellation takes effect at the end of the current billing period. Refunds are not given for partial months.

6. Data ownership and portability

Your organization's data belongs to you. You may export it at any time in standard formats (CSV / JSON). On cancellation, we retain data for 30 days to allow re-activation, then delete it (subject to legal retention requirements).

7. Confidentiality and security

Both parties agree to keep each other's confidential information confidential. Zealo employs industry-standard security measures, including encryption at rest for sensitive fields (service keys, banking details), TLS in transit, and access controls.

8. Limitation of liability

To the maximum extent permitted by law, Zealo's total liability for any claim arising from or relating to the service is limited to the fees paid by you in the 12 months preceding the event giving rise to the claim. Zealo is not liable for indirect, incidental, or consequential damages.

9. Termination

Either party may terminate this agreement on 30 days written notice. We may suspend or terminate immediately for breach of these terms.

10. Governing law

These terms are governed by the laws of South Africa. Any disputes will be resolved in the courts of the Western Cape, South Africa.

11. Changes to these terms

We may revise these terms. Material changes will be notified to organization administrators by email at least 14 days before they take effect. Continued use of Zealo after that constitutes acceptance.

Contact